Marlene Stone

Marlene Stone is YICN's dedicated Claims Training Specialist, bringing extensive expertise in insurance claims processing and customer education to Northeast Ohio homeowners. With her deep understanding of roofing insurance claims, storm damage assessment, and policy navigation, Marlene ensures that every YICN client receives maximum compensation for their roofing needs. Her commitment to excellence in customer service and claims advocacy has helped hundreds of families successfully navigate the complex insurance claims process for roof replacement, storm damage repair, and emergency roofing services throughout Cleveland, Akron, Canton, and surrounding areas.

As YICN's Claims Training Specialist, Marlene has developed comprehensive training programs that ensure every team member understands the intricacies of roofing insurance claims. Her expertise spans residential and commercial roofing claims, including asphalt shingle replacement, metal roofing systems, flat roof repairs, and emergency tarping services.

Marlene's approach to claims processing combines technical roofing knowledge with insurance industry expertise, ensuring that Northeast Ohio homeowners receive fair compensation for storm damage, hail damage, wind damage, and other covered roofing issues. Her dedication to customer education empowers clients to make informed decisions about their roofing investments.